Contact us

What to expect when you write to us

Email is monitored during Eastern-time business hours. It is the right channel for account, privacy, editorial and partnership matters — and the wrong channel for an active emergency, where minutes matter and a routed request reaches a provider far faster than an inbox does. If water is actively running, the priority order is: shut the water off at the fixture stop or the main, cut power to any circuit near standing water at the breaker if you can reach it safely and dry, then submit a request.

What we can and cannot do

• We can re-route a request, correct the details on one, remove your information, or explain how a match was made.
• We cannot dispatch, schedule, supervise or discipline a provider. Providers are independent businesses that hold their own licenses, insurance and pricing.
• We cannot mediate a billing dispute over completed work. That is between you and the contractor, and in Florida a licensing complaint goes to the Department of Business and Professional Regulation.
• We cannot provide diagnosis over email. Our guides cover the reasoning, but a real inspection is what settles it.

Common questions

How fast will someone contact me after I submit a request?

Emergency requests are routed as soon as they are received, and the provider contacts you directly — usually by phone, because emergency work needs a two-way conversation about access, shutoff location and arrival time. Non-emergency requests are routed during business hours. UrgentHomePro never guarantees a specific arrival window on a provider's behalf.

Can UrgentHomePro tell me what my repair will cost?

No. We publish cost guides that explain the variables behind a price — diagnosis versus repair, access difficulty, after-hours rates, permit requirements — but only the provider who inspects the problem can quote it. Anyone who quotes a firm price for a plumbing, HVAC or roofing repair sight-unseen is guessing.

How do I get my information deleted?

Email privacy@urgenthomepro.com from the address you used, or include the phone number on the request. We will confirm the deletion in writing. Once a request has already been routed, the provider holds their own copy of the contact details you consented to share, so you may also want to contact them directly.

I found something wrong in one of your guides. Who reads that?

editorial@urgenthomepro.com goes to the people who maintain the content. Tell us the page URL and what you believe is inaccurate. Corrections to factual, safety or code-related claims are prioritized over everything else, and the page's reviewed date is updated when the change ships.

Reviewing how the platform works end to end? How it works walks through matching, and our editorial standards explain how guidance is researched and reviewed.