How UrgentHomePro works
Still deciding whether this is an emergency? The homeowner FAQ answers the 36 questions homeowners ask most before calling anyone, and the homeowner tools help you size up the problem first.
UrgentHomePro matching line
Call UrgentHomePro to be connected with an available independent service provider. Availability depends on service type, location and participating providers.
UrgentHomePro is homeowner decision support backed by a real service-request routing process. We help you work out which type of professional you need, then help your request reach independent local providers serving that service and area. We don't perform repairs and we don't employ the providers.
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Tell us what's happening
Describe the home-service issue in plain language — water through the ceiling, sewage backing up, no hot water — and where help is needed. It takes under a minute and there's nothing to install.
- 2
We help identify the right service category
UrgentHomePro helps you understand which type of professional typically handles the problem, and how urgent it usually is, before anyone is contacted.
- 3
The request enters our service-routing process
Eligible homeowner requests may be routed to independent providers serving the requested service and location. Eligibility depends on the service type, the area and which providers are participating at that moment.
- 4
Speak directly with the provider
The independent provider confirms its own availability and discusses the problem, scope and pricing with you directly. UrgentHomePro is not part of that conversation.
- 5
You decide whether to proceed
Independent providers determine their own pricing, availability, scope and service terms. You are never obligated to hire anyone — ask for the license number, confirm the price before work starts, and get the scope in writing.
Frequently asked questions
Does UrgentHomePro perform the repair?
No. UrgentHomePro is a matching platform. All work is performed by independent providers who set their own pricing, warranties and service terms.
Does it cost anything to submit a request?
Submitting a request through UrgentHomePro is free for consumers. The provider quotes you directly for any work performed.
How many providers will contact me?
For emergency plumbing requests in our launch market we route to a single matched provider so you are not fielding calls during a flood. If they cannot take the job, we route it onward.
What happens with my contact information?
It is shared with the provider matched to your request so they can contact you about that request, exactly as described in the consent statement on the form and in our Privacy Policy.
Can I request a non-emergency job?
Yes. Choose 'This week' as your timing and the request is routed for scheduled work rather than an after-hours call-out.
How we hold ourselves to this
Homeowners tell us when the matching worked and when it did not, and we publish both on our reviews and feedback page, which also explains exactly what we moderate. The standards behind the guidance on this site, and the sample thresholds any figure has to clear before we publish it, are set out in our research and methodology program.
How UrgentHomePro operates
What we do
- Help homeowners work out which type of service professional they may need
- Publish homeowner guidance, safety steps and decision support
- Explain what drives the cost of a repair, and why a diagnosis normally comes first
- Facilitate service-request routing so eligible requests can reach independent providers serving that service and area
What we don't do
- UrgentHomePro does not perform home repairs
- UrgentHomePro does not set provider pricing, scope or service terms
- UrgentHomePro does not determine or guarantee provider availability
- UrgentHomePro is not a substitute for 911, your utility, or a licensed professional on site
Work is performed by independent local businesses that hold their own licenses and insurance and set their own prices, scope and terms. How matching works.
UrgentHomePro is a home-services matching platform. We help connect consumers with independent home-service providers. UrgentHomePro does not perform home repairs and does not employ the independent providers it may route requests to. Provider availability, qualifications, licensing, pricing, warranties and service terms are determined by the individual provider. Calls placed through this site may be connected to an independent provider or a partner provider network, and UrgentHomePro may be compensated for qualifying calls and requests. Availability and arrival times vary by provider, location and current demand.
Run a licensed home-services business? See how providers receive requests from UrgentHomePro.