What does this tool do?

It asks a short series of questions about what is happening in your home and returns the trade to call, how urgent it is, and the immediate steps to take. It also links to the detailed page for your specific problem.

What if my situation is dangerous?

The first question screens for gas, fire or smoke, carbon monoxide, electric shock, downed power lines, structural collapse and trapped people. Any of those end the tool immediately with instructions to call 911 — no provider is offered for a life-safety event.

Does this replace professional advice?

No. It helps you decide who to call and what to do first. Diagnosis and repair decisions belong to a licensed professional who can see the property.

Do I have to give any personal information?

No. The tool asks nothing about you — no name, address, phone number or email — and you can read every outcome without entering anything.

What do I do?

Answer a few short questions about what is happening in your home. You will get how urgent it is, which trade handles it, what to do in the next five minutes, and a link to the detailed guidance for your exact problem.

If this is a life-safety emergency, call 911 first. Gas smell, smoke or fire, a carbon monoxide alarm, an electric shock, a downed power line, a collapsing ceiling or floor, or anyone trapped — those are emergency-services calls, not contractor calls. This tool will say the same thing.

Step 1

First — does any of this apply right now?

These are life-safety situations. If one applies, stop here and call 911. Nothing else on this page comes first.

How this tool decides

Safety is screened before anything else, and any life-safety answer ends the tool with 911 instructions and no provider offer. Everything after that maps your symptom to the trade that actually owns the repair — which is not always the obvious one. Water through a ceiling, for example, can be plumbing, roofing or air-conditioning condensate, and the right first call depends on whether it tracks with rain, with fixture use, or with the air handler running.

Where two trades are usually needed — a plumber to stop the water and a restoration company to dry the building, or a roofer and then a restoration company — the outcome says so, because homeowners frequently book the first and not the second and end up with a repaired leak and a mold problem.

Questions about the tool

What does this tool do?: It asks a short series of questions about what is happening in your home and returns the trade to call, how urgent it is, and the immediate steps to take. It also links to the detailed page for your specific problem.
What if my situation is dangerous?: The first question screens for gas, fire or smoke, carbon monoxide, electric shock, downed power lines, structural collapse and trapped people. Any of those end the tool immediately with instructions to call 911 — no provider is offered for a life-safety event.
Does this replace professional advice?: No. It helps you decide who to call and what to do first. Diagnosis and repair decisions belong to a licensed professional who can see the property.
Do I have to give any personal information?: No. The tool asks nothing about you — no name, address, phone number or email — and you can read every outcome without entering anything.

UrgentHomePro is a home-services matching platform. We help connect consumers with independent home-service providers. UrgentHomePro does not perform home repairs and does not employ the independent providers it may route requests to. Provider availability, qualifications, licensing, pricing, warranties and service terms are determined by the individual provider. Calls placed through this site may be connected to an independent provider or a partner provider network, and UrgentHomePro may be compensated for qualifying calls and requests. Availability and arrival times vary by provider, location and current demand.

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